Terms and Conditions

This electronic record is generated by a computer system and does not require physical or digital signatures. By using lenszonenepal.com, you agree to these Terms and Conditions.

1. Introduction

Welcome to LensZoneNepal, also referred to as “we,” “us,” or “LensZoneNepal.” We are a premier eyewear retailer offering sunglasses, contact lenses, and prescription eyewear through our website, sub-domains, mobile app, and physical stores in Baneshwor and Tokha, Kathmandu. These Terms and Conditions (“User Agreement”) govern your access and use of our website, services, and tools (collectively, the “Site”). By accessing or using the Site, you accept this User Agreement and agree to comply with its terms. If you do not agree, please do not access, register, or use the Site. LensZoneNepal is owned and operated by LensZoneNepal Private Limited.

2. Changes to Terms

We reserve the right to modify, add, or remove portions of these Terms and Conditions at any time without prior notice. Changes are effective upon posting on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the updated terms. Please check this page regularly for updates.

3. User Eligibility

You must be at least 18 years old or have legal guardian consent to use the Site. By using the Site, you confirm that you have the legal capacity to enter into this User Agreement.

4. Account Responsibilities

To place orders or access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at info@lenszonenepal.com if you suspect unauthorized use of your account.

5. Order and Payment

Orders placed through the Site are subject to availability and acceptance by LensZoneNepal. We accept payments via cash, credit/debit cards, mobile payments (eSewa, Khalti), and bank transfers. Payment details are processed securely through trusted third-party providers.

6. Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. If a product is listed incorrectly, we reserve the right to cancel or modify the order.

7. Returns and Refunds

Our 30-day return policy applies to unused products in original packaging. Contact lenses must be unopened for hygiene reasons. Refer to our Return Policy for details.

8. Intellectual Property

All content on the Site, including images, logos, and text, is the property of LensZoneNepal or its licensors. You may not reproduce, distribute, or use this content without prior written permission.

9. Prohibited Conduct

You agree not to:

• Use the Site for unlawful purposes or to violate any laws.
• Attempt to gain unauthorized access to our systems or data.
• Post or transmit harmful, misleading, or offensive content.
• Interfere with the Site’s functionality or other users’ experience.

10. Limitation of Liability

LensZoneNepal is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products. Our liability is limited to the amount paid for the product in question.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their content or practices. Review their terms and privacy policies before engaging with them.

12. Termination

We may suspend or terminate your access to the Site if you violate these Terms or engage in conduct that harms LensZoneNepal or other users. You may close your account by contacting us.

13. Governing Law

These Terms are governed by the laws of Nepal. Any disputes will be resolved in the courts of Kathmandu, Nepal.

14. Contact Us

For questions about these Terms, contact us at info@lenszonenepal.com or +977-9843095075, Sunday to Friday, 9 AM to 6 PM.