Our Return Policy

At LensZoneNepal, we strive to ensure your satisfaction. If you're not completely satisfied, you can return eligible products within 30 days from the date of delivery. Below are the details of our return policy.

Return Policy Guidelines

• If your product is damaged, defective, incorrect, or incomplete at delivery, please raise a return request via our website, email (info@lenszonenepal.com), or at our Baneshwor/Tokha stores within 30 days of delivery.
• Contact lenses must be unopened and in original packaging for hygiene reasons. Sunglasses must have tags intact and be unused.
• All products are 100% authentic from trusted brands like Ray-Ban, Gucci, and Newmew, backed by our authenticity guarantee.
• For prescription sunglasses or lenses with issues after usage, check our Warranty Policy for brand or seller warranty details.
• Selected categories, like non-prescription sunglasses, may be eligible for a change of mind return. See "Return Policy per Category" below.

Valid Reasons to Return an Item

• Damaged/Defective: Product is physically damaged (e.g., scratched lenses) or defective (e.g., faulty frame).
• Incomplete: Missing items or accessories (e.g., lens case or cleaning cloth).
• Incorrect: Wrong product, size, color, or power delivered.
• Not as Advertised: Product does not match the description or image on our website.
• Does Not Fit: Sunglasses size is unsuitable (e.g., frame too large/small).

Return Policy per Category

Certain items, such as opened contact lenses or customized prescription lenses, are non-returnable for hygiene or customization reasons. Check the product page for non-returnable markings. For detailed information, contact our team at +977-9843095075 or visit our stores.

How to Return

Initiate a return by contacting us via email, phone, or our website’s contact form. Visit our Baneshwor or Tokha stores for in-person returns. Ensure products are unused, in original packaging, and include all accessories. Shipping costs for returns may apply unless the item is defective or incorrect.

Warranty Information

For issues after the 30-day return period, check if your product is covered under brand or seller warranty. Visit our Warranty Policy page or contact us for assistance with warranty claims.