Privacy and Confidentiality

Welcome to LensZoneNepal. We are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website or services.

1. Our Privacy Commitment

By visiting lenszonenepal.com, you agree to the practices in this Privacy Policy. We collect only necessary data, use it responsibly, and protect it with robust security measures.

2. Data Protection

Your trust is vital. We collect only relevant information for processing orders and improving services, retaining it only as long as needed for legal or business purposes.

3. Data Retention

We keep your data only as long as required by law or for the purposes it was collected. We remove identifiable data when it’s no longer needed.

4. Anonymous Browsing

You can browse our site anonymously without sharing personal details. We only identify you if you log in with your username and password.

5. Data We Collect

We collect data to process orders and provide services, including:

• Identity: Name, gender, date of birth.
• Contact: Email, phone, billing/delivery address.
• Payment: Bank or card details (via secure third-party providers).
• Transaction: Order and payment details.
• Technical: IP address, browser type, device information, cookies.
• Usage: Site interactions, search history, access times.
• Marketing: Preferences for promotions, feedback, survey responses.

6. How We Use Your Data

We use your data to:

• Process and deliver orders (e.g., sharing with logistics partners).
• Provide customer support and respond to queries.
• Send marketing emails (with consent; opt-out anytime).
• Improve site functionality and user experience.
• Comply with legal requirements and prevent fraud.
• Conduct research and analytics for better services.

7. Third Parties

We may share data with trusted third parties (e.g., payment processors, couriers) for order fulfillment, analytics, or marketing. We ensure they protect your data and comply with laws.

8. Cookies

We use cookies to enhance your browsing experience, track usage, and personalize content. You can manage cookie preferences in your browser settings.

9. Data Security

We implement strict security measures to protect your data from unauthorized access or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

You can update your account details, opt out of marketing, or request data deletion by contacting us at info@lenszonenepal.com or +977-9843095075.

11. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their privacy practices. Review their policies before sharing information.

12. Contact Us

For questions or concerns about this Privacy Policy, contact us at info@lenszonenepal.com or +977-9843095075, Sunday to Friday, 9 AM to 6 PM.